I think I’ve fallen victim to fraud or a scam. What do I do?

If you suspect you have fallen victim to a fraud attempt, call First Family Federal Credit Union immediately:
918-652-4407.

We can place a hold on your account to stop any transactions that may occur after that point. If you want to report fraud after hours, please contact Transfund at 1 (800) 588-6816 or transfund.com.

Upon notification that you have fallen victim to a fraud attempt, First Family Federal Credit Union can investigate the fraud and inform you whether a dispute can be filed and your money can be reclaimed.

You can also request a credit report from a credit bureau to check for suspicious activity. Additionally, you can set up a fraud alert which will notify you of any new credit applications in your name. The three credit bureaus in the United States are Equifax, Experian, and TransUnion.

Update any passwords that are associated with accounts at all of your financial institutions. Doing so will stop any unauthorized access from the individual in which the fraud originated and will help to secure your account in the future.

If you plan to travel domestically or internationally, please call 918-652-4407 to let us know. Notifying First Family Federal Credit Union of your upcoming travel plans allows you to continue to use your Credit/Debit card and allows us to keep your information safe.

How does one fall victim to fraud?

Falling victim to bank fraud is very common. It can come from a text message, email, or even a phone call. Scammers will attempt to persuade you into sending personal information such as banking account numbers, social security numbers, credit/debit card numbers, etc. If you are suspicious of the legitimacy of an email, text, or phone call requesting personal information, contact the organization directly.

First Family Federal Credit Union discourages its members from using Peer-to-Peer payment apps. These payment applications can lead to your banking information being used without your knowledge and are often used by fraudulent individuals to get you to send money.

Members of First Family Federal Credit Union can electronically transfer money to another member of the credit union via the First Family FCU mobile app or Homebanking. Additionally, members can electronically send money to members of other credit unions in the Shared Branching system.

What can I do to protect my information?

Always keep in mind the dangers of sending personal information electronically. Confirm the sources requesting your personal information are reputable and are who they say they are. Being informed on how to protect yourself from fraud attempts is easy thanks to our partners at Consolidated Credit, together, we offer K.O.F.E (Knowledge of Financial Education.)

K.O.F.E., pronounced coffee, is a library of information that brings financial awareness to our members. Learn how to protect your information, listen to financial webinars, or even speak to a financial coach on how to protect your information from malicious and fraudulent attacks. Registration is easy and always free! Sign up here.

Be sure to use strong passwords or passphrases. Using a combination of letters, numbers, and symbols will create a password that is difficult for fraudsters to crack. Avoid using personal information in your passwords and passphrases, doing so can lower their strength and can make them easier to guess. 

In order to protect your information, only keep records of your card/account information in a safe place that is only accessible to you and those you find reputable. Only carry cards that you use often with you. If your wallet is stolen, this makes it harder for thieves to steal your information and keeps you from having to freeze more of your accounts/cards.

Check your accounts often. Regularly checking your accounts helps you keep track of where your money is going. If you see a charge that you are not aware of making, analyze it, and if you are suspicious of the transaction, call us and we can help. Additionally, if someone makes an unauthorized transaction on your account, you will be aware of it sooner.

Our State-of-the-Art systems work around the clock to keep your information and your money secure. Being informed on current phishing attacks and scam attempts gives you another level of defense in the increasingly digital world of banking.

I think I’ve fallen victim to fraud or a scam. What do I do?

If you suspect you have fallen victim to a fraud attempt, call First Family Federal Credit Union immediately:
918-652-4407.

We can place a hold on your account to stop any transactions that may occur after that point. If you want to report fraud after hours, please contact Transfund at 1 (800) 588-6816 or transfund.com.

Upon notification that you have fallen victim to a fraud attempt, First Family Federal Credit Union can investigate the fraud and inform you whether a dispute can be filed and your money can be reclaimed.

You can also request a credit report from a credit bureau to check for suspicious activity. Additionally, you can set up a fraud alert which will notify you of any new credit applications in your name. The three credit bureaus in the United States are Equifax, Experian, and TransUnion.

Update any passwords that are associated with accounts at all of your financial institutions. Doing so will stop any unauthorized access from the individual in which the fraud originated and will help to secure your account in the future.

If you plan to travel domestically or internationally, please call 918-652-4407 to let us know. Notifying First Family Federal Credit Union of your upcoming travel plans allows you to continue to use your Credit/Debit card and allows us to keep your information safe.

How does one fall victim to fraud?

Falling victim to bank fraud is very common. It can come from a text message, email, or even a phone call. Scammers will attempt to persuade you into sending personal information such as banking account numbers, social security numbers, credit/debit card numbers, etc. If you are suspicious of the legitimacy of an email, text, or phone call requesting personal information, contact the organization directly.

First Family Federal Credit Union discourages its members from using Peer-to-Peer payment apps. These payment applications can lead to your banking information being used without your knowledge and are often used by fraudulent individuals to get you to send money.

Members of First Family Federal Credit Union can electronically transfer money to another member of the credit union via the First Family FCU mobile app or Homebanking. Additionally, members can electronically send money to members of other credit unions in the Shared Branching system.

What can I do to protect my information?

Always keep in mind the dangers of sending personal information electronically. Confirm the sources requesting your personal information are reputable and are who they say they are. Being informed on how to protect yourself from fraud attempts is easy thanks to our partners at Consolidated Credit, together, we offer K.O.F.E (Knowledge of Financial Education.)

K.O.F.E., pronounced coffee, is a library of information that brings financial awareness to our members. Learn how to protect your information, listen to financial webinars, or even speak to a financial coach on how to protect your information from malicious and fraudulent attacks. Registration is easy and always free! Sign up here.

Be sure to use strong passwords or passphrases. Using a combination of letters, numbers, and symbols will create a password that is difficult for fraudsters to crack. Avoid using personal information in your passwords and passphrases, doing so can lower their strength and can make them easier to guess.

In order to protect your information, only keep records of your card/account information in a safe place that is only accessible to you and those you find reputable. Only carry cards that you use often with you. If your wallet is stolen, this makes it harder for thieves to steal your information and keeps you from having to freeze more of your accounts/cards.

Check your accounts often. Regularly checking your accounts helps you keep track of where your money is going. If you see a charge that you are not aware of making, analyze it, and if you are suspicious of the transaction, call us and we can help. Additionally, if someone makes an unauthorized transaction on your account, you will be aware of it sooner.

Our State-of-the-Art systems work around the clock to keep your information and your money secure. Being informed on current phishing attacks and scam attempts gives you another level of defense in the increasingly digital world of banking.